Customer Support Overview
Shipping & Delivery
We provide several shipping methods to suit your needs. Enjoy free shipping on all orders over $200 (total cart value). Options include USPS Priority, FedEx 2-Day (business days), FedEx Overnight, FedEx Overnight with Signature, FedEx Saturday Delivery for qualifying Friday orders placed before 12:00 PM PST, as well as international options like DHL Express, UPS Express Saver, PostNL, Deutsche Post/DHL Paket, La Poste/Colissimo, and GLS for European customers.
Orders submitted and paid before noon PST on business days usually ship out the same day. Orders placed after that time, or on weekends or holidays, are shipped on the next business day.
Privacy & Security
All online transactions are protected by 256-bit SSL encryption, ensuring your data is handled securely. Your privacy is a top priority — your personal and order information will never be shared or used for any purpose other than fulfilling your orders. We strictly adhere to all applicable privacy laws.
Returns & Replacements
All online transactions are protected by 256-bit SSL encryption, ensuring your data is handled securely. Your privacy is a top priority — your personal and order information will never be shared or used for any purpose other than fulfilling your orders. We strictly adhere to all applicable privacy laws.
Placing an Order
Orders can be placed 24/7 through our secure website. Once your payment is confirmed, your order will be processed, carefully packed, and shipped using reliable carriers like USPS or FedEx. You’ll receive tracking information once your order is dispatched.
Payment, Pricing & Promotions
We accept all major credit cards. Our pricing is structured for both individual and wholesale purchases — volume discounts are available on the product pages. For larger wholesale inquiries, please contact us via email.
Order Tracking & Account Access
During checkout, you can create an account or continue as a guest. Creating an account allows you to check your order status, view past purchases, and speed up future checkouts. Guest checkout is also available, but for updates on your order without an account, please reach out to us via email.
Our Commitment to You
Your satisfaction is important to us. If you have questions or encounter any issues, don’t hesitate to contact us. We’re here to help and respond to every inquiry.